Outsourcing.
Simplified.
We help business right-source CX, Sales, and operations — from first questions to RFP, to ongoing vendor governance and compliance.
Feeling frustrated about your Vendor relationship?
Vendor Selection Blind Spots
25% of outsourcing deals fail in the first year due to poor vendor selection process with no framework to evaluate suppliers and biased recommendations
Lack of Access to Market Intelligence
The global BPO industry counts more than 700 sizable outsourcing providers worldwide, with overlapping capabilities and locations.
Where to start?
Time Consuming
RFPs, contract negotiations and onboarding BPO vendors can consume 6-12 months.
However not outsourcing can increase fixed costs by 45%
Capability gaps
42% of companies lack the internal expertise to manage vendor relationships after contracts are signed
Outsourcing shouldn't be this hard
Although 68% of companies utilize some form of BPO service, 57% of outsourcing relationships fail due to weak governance and unclear accountability.
We help you identify and partner with the right-source vendor for your industry, avoiding costly missteps with legacy generalists who are optimized for volume, not tomorrow’s workflows.
ScaleEdge™ unlocks the true potential of your BPO
Our philosophy is simple: clients succeed when their outsourcing vendors succeed — and vendors succeed when they are measured, challenged, and supported by impartial governance. By embedding both strategy and execution, Scaled Edge ensures outsourcing becomes a driver of growth, not a source of risk.
Up to 30%
Cost Savings
Through effective vendor selection, contract optimization, and elimination of redundancies
Up to 25%
Higher Vendor Performance
Vendor governance model reduces exposure to lack of procurement and management expertise
Up to 45%
Reduced time for Vendor Management
Your Leadership can focus on growth, innovation, and customer acquisition
How we help
From quick consultation to full-service vendor selection — choose what fits your stage
Entry
A short, structured consultation to answer the basics: models, regions, pricing, and what to outsource first.
Start Now- Advisory call
- Q&A on BPO models & costs
- Next-step checklist
Vendor Mapping
Comprehensive tools for growing businesses. Optimize your processes and productivity across your team.
Start Now- 2 week structured study
- Journey map + pain points
- Supplier shortlist (industry-fit)
- Actionable playbook & next steps
Execution
Advanced solution for enterprises. Cutting-edge features and top-tier support for maximum performance.
Contact Us- 3 month delivery
- RFP & structured evaluations
- Negotiation benchmarks
- SOW / legal support to signature
Need help where to start?
Take our 3 minutes online assessment to guide you on how we can help you uncover your full BPO outsourcing strategy
3 min AssessmentVMaaS - Everything you need for Outsourcing
With Vendor Management as a Service we manage and oversee your BPO vendors to reduce costs, mitigate risks, non-compliance, and improve overall vendor performance and relationships so you can focus on your business
Vendor Selection & Onboarding
Sourcing and vetting new vendors, negotiating contracts, and bringing them into the client's ecosystem
Performance Monitoring
Continuously evaluating vendor performance against defined key performance indicators and identifying areas for improvement.
Risk Management
Conducting regular risk assessments, especially concerning data security and vendor stability, and establishing clear standards for vendors to follow.
Contract & Compliance Management
Tracking contract terms, renewal dates, and ensuring all vendors and their operations comply with industry regulations and internal standards.
Relationship Management
Facilitating ongoing, collaborative relationships between the client and its vendors through clear communication channels and regular check-ins.
Spend Optimization
Identifying opportunities to reduce costs by eliminating redundant tools, optimizing contract terms, and better managing vendor spend.
" Write a quote here from one of your customers. Quotes are a great way to build confidence in your products or services. "
" Write a quote here from one of your customers. Quotes are a great way to build confidence in your products or services. "
" Write a quote here from one of your customers. Quotes are a great way to build confidence in your products or services. "
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